Account help

Policy

Session and access policy, in the shortest form that is still accurate.

Access

Accounts are issued to people, not to roles or teams. Shared accounts are not permitted — not because sharing is unlikely to work, but because nothing after the fact can tell you who did what.

Multi-factor

Required, without exception and without a grace period. A passkey counts on its own; a password does not.

Inactivity

An account with no sign-in for 180 days is disabled. Re-enabling is an administrative action, not self-service. Disabling is reversible and does not delete anything.

Logging

Sign-ins, sign-outs and recovery events are recorded with time, network address and method, and kept for one year. Failed attempts are recorded on the same terms.