Account help

Troubleshooting

The four things that go wrong most often.

The code is rejected but looks right

Almost always device clock drift. Authenticator codes are computed from the time; a phone more than thirty seconds off will produce codes that are correct and rejected. Turn automatic time back on.

Signed out immediately after signing in

Usually blocked cookies. The application needs a first-party cookie to hold the session; if it cannot set one, sign-in appears to succeed and the next page has forgotten.

The passkey prompt never appears

An out-of-date browser, or a private window on some browsers. Try a normal window first.

Recovery code says already used

Codes are consumed on entry rather than on success, so a mistyped attempt burns one. Use the next code down.